Client Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a one–hour response guarantee for every ticket or e–mail that you send to the client care staff. We’ll speedily respond to all the common enquiries and forward right away the issue to our sysadmins in case additional assistance is needed. If you order our Administration Services package, we’ll complete any of the included server management tasks at a time that has been discussed with you upfront.
An Exceptional Client Support Service
If you require help with our Hosting Control Panel or with any of the applications that we’ve installed on the dedicated server for you, do get in touch with the customer support team at any moment via the ticketing system. Furthermore, should you need help administering your dedicated web hosting server, you can order the Administration Services package, that includes Operating System updates every week, software installation and troubleshooting services, server monitoring and restarting services, data backup hard disk drive storage space, etcetera.
An Intuitive Help Section
Our Hosting Control Panel was preinstalled for each Linux dedicated hosting server. Among its characteristics is a very convenient integrated knowledge base that will walk you step by step on everything that you can do. Most instructional articles have video versions that demonstrate all the actions that you can perform in a highly illustrative manner. You can find the help articles and the video tutorials in the upper right corner of each Hosting Control Panel section.