If you ever have any enquiries in regard to your hosting plan or if you face a problem with your sites, you’ll need to touch base with the respective web hosting provider’s help desk support team. It may not make a difference how quickly they will respond when you've got an inquiry of a general nature, but a problem like a faulty app update, for instance, may result in your website becoming broken or inaccessible on the World Wide Web. And the longer you wait for the support team to assist you, the longer the website will be offline. In case you offer goods or services online, any downtime will influence your website in a negative way and you can lose current or potential clients. Lots of hosting providers, mainly resellers, respond to e-mails and tickets within 24 hours, but in the digital space that’s much too long, since customers will hardly ever come back to a website that is not working correctly over a lengthy time period.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can forget about waiting for hours and hours, or even one whole day, to receive a response to an e-mail or a client support ticket. Irrespective of when you contact us, we’ll lend you a helping hand within less than sixty minutes with any technical and pre-sales inquiries that you might have. The fact is, our actual reaction time rarely exceeds 20 to 30 minutes. As we are on duty 24/7, you’ll always get support in a timely fashion and we realize just how crucial that is in the Internet age. As soon as you contact us, we will answer your inquiries. If you stumble upon any technical issue, we’ll tackle it instead of you, or we’ll provide you with all the necessary information if there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we are aware of precisely how vital it is to get timely support, we promise that you won’t ever need to wait around for more than 1 hour to get a response to any ticket that you post from your semi-dedicated server Control Panel. In reality, you will rarely have to wait for more than twenty-thirty minutes and this is valid for any enquiry regardless of its nature – general, technical or billing. Also, our client and tech support team is available 24 hours a day, 7 days a week, 365 days a year, which goes to say that even if you open a ticket during national holidays, you’ll always receive an instant response, which will contain the answer to a question, the solution to an obstacle or the details required to sort out an issue yourself – if there is something that you have to do on your end. If you use our services, you won't ever have to spend a whole day waiting around for an answer like you would with lots of other web hosting providers.