A live chat is a real-time way of communication between a website hosting supplier's support team and its customers. It is a very efficient method to receive some info about the web hosting services or get some issue resolved since you're speaking with a live agent. The benefits of using a live chat service rather than calling or opening a ticket are the low possibility of errors when you exchange data such as usernames or domain names, the quicker response time because the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you're able to do another thing while the agent investigates the issue involved. Furthermore, you will be able to be a part of a live chat room from any computer which is connected to the world wide web, avoiding the phone rates that you'll need to pay when you are calling to a different country.

Live Chat Support in Shared Hosting

In addition to the phone and ticket support, our company provides live chat support too. You can contact us every day, which includes holidays and weekends, and we can give you more information about the Linux shared hosting that we offer if you are not a customer yet, or about basic and billing questions when you already have a user profile. Though for entirely technical issues you'll have to open a trouble ticket to our tech assistance team, as such issues will need more time to be dealt with, you may still get in touch with us on the live chat for some tech details. For example, we will help you set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you considerable amount of time. Even when our telephone lines are already off for the day, you will be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as standard with our services, so that if you have any questions about our Linux semi-dedicated hosting, you can talk with our customer support team at any time regardless if you've already purchased an account or not. Generally, the chat service is for pre-sales, billing and basic questions and problems, still we can assist you with quite a lot of technical questions too. We will help you select the optimal plan for your sites if you do not have an account yet, we can reply any kind of billing questions or issues you may have or we can assist you with installing your new email address on your PC or smart phone - all of this will be done timely since our live chat service is available all day long, every day. Every time you need help, you'll be able to chat with an agent and save a long time.