Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our Linux shared hosting isn’t separate from the web hosting account. It is part of our full-featured Hepsia hosting Control Panel and you’ll be able to visit it at any particular moment with only a few clicks of the mouse, without leaving your hosting account. The ticketing system features a quick-search field, which will help you find practically any ticket that you have already submitted, if needed. Besides, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to fix a specific issue before you actually open a ticket. The response time is maximum 1 hour, which goes to say that you can receive swift assistance at any particular time and if our support team recommends that you should do something inside your hosting account, you can do it right away without having to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was designed with one idea in mind – that you should be able to manage everything connected to your account from one place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a query or stumble upon a problem, you can get in touch with our support engineers instantaneously without the need to log in to a totally different admin console. You can look through your web files or check a variety of account settings while you send a new ticket or read the reply to an older one. In case you’ve got loads of tickets and you’d like to track down a given one, you can take advantage of the clever search box, which is available in the Help section. We’ll make sure you obtain a reply in less than 60 minutes irrespective of the nature of your inquiry or problem.