24/7 Customer Support in Shared Hosting
We offer 24/7 customer, billing and tech support for all of our Linux shared hosting. Even if you aren't our client yet and you have questions, we can assist you without delay and give you the necessary information, to give you a choice to make the best decision when you obtain your new web hosting account. We are available at any time, including holidays and weekends, and we offer multiple options for communication to contact us - phone, live chat, emails and support tickets. For your benefit, we have multiple phone numbers all over the world, so that you're able to call the one which is closer to you. The maximum response time for the e-mail messages and the tickets is 1 hour. The standard response time is around 15-20 minutes, so you can forget all about waiting for days and nights to receive support for any kind of task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try out our support services even before you aquire a semi-dedicated server account from our company since we have phone and live chat support for pre-sales, billing and general questions. Our agents can assist you to pick the best plan or supply you with information about our servers, to confirm if the system requirements for your web sites are met. When you're an active client, you also have the option to contact us through e-mail or via our ticketing system, which can be accessed from the Hepsia web hosting Control Panel. We guarantee that when you employ these two ways of correspondence, you will get a response within a maximum of one hour and that’s 24/7, including weekends and official holidays. If you've used the web hosting services of other suppliers, even big ones, you are able to compare the response time because it usually takes a whole day for them to address a support ticket.
24/7 Customer Support in Dedicated Hosting
With a one-hour maximum answer time warranty, you will enjoy extremely fast support when you acquire a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, therefore when you open a support ticket via your billing account or you send an email message related to any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll receive a reply within one hour, even during holidays. Our ticketing system is the more suitable option in case the issue involved needs more time to be solved or if it has to be sent to our administrators, as it is easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you can give us a call or talk to a live representative using our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also support you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 too.